Performance & Service Guarantee

Our Promise:

1. Your assets: We will never hold your assets such as your website to ransom. You own all of your accounts, we are just the stewards.
2. Timely Response: We will respond to all enquires within 24 hours excluding weekends and bank holidays.
3. Transparency and accountability: You will be provided with a real-time dashboard for any projects you undertake with us. This ensures you always know up to the minute, what is happening with your campaigns and what is coming up next.

Terms:

1. You need to stick to the schedule we've set out so that we can deliver on time. Timelines are always approved in advance so that you don’t get any last-minute surprises.
2. The service guarantee works on a monthly rolling basis. If you're genuinely not happy with a months work, tell us, we promise to make it right.
3. If in the unlikely event we can’t make it right, we will refund that month’s fees for you promptly.

Our Promise:

1. We'll work with you to align your website with the Google Quality Raters best practices and provide transparent reporting and insight into your SEO campaigns performance.
2. All assets created for your campaigns such as content, visuals and other marketing materials will be owned by you unless explicitly stated otherwise.
3. You will have the chance to approve all assets before being published and any feedback will always be carefully listened to and considered.

Terms:

1. Your organic traffic, visibility and performance will be benchmarked before your campaign starts so that all parties can accurately measure any gains realised by our marketing efforts.
2. We will provide research and estimates on your potential ROI in order to provide a realistic outcome based on our strategy. You will need to provide accurate sales data, revenue and margins in order for these calculations to be accurate.
3. We don’t guarantee rankings for specific keywords or terms as we don’t control Google.
4. Our approach is diagnostic in nature. We implement, measure and improve continuously to ensure you're always getting the best possible outcome for your circumstances, but we don't control Google and never will.
5. You need to inform us if you have any third parties working on your website, content or marketing as it may affect our marketing efforts.
6. We cannot guarantee performance if you make changes that are against our recommendations or knowledge.

Our Promise To You:

1. We build your campaigns within your accounts and you own all the data collected during the campaign. We are just stewards of your assets.
2. We will never hide any fee’s in your ad-spend and all prices will be itemised as services delivered to you.
3. You will get regular and timely monthly reports with accurate data on your campaign performance.

Terms:

1. Your current Google ads performance and conversion rate will be benchmarked before your campaign starts so that all parties can accurately measure any gains realised by our marketing efforts.
2. We will provide research and estimates on your potential ROI in order to provide a realistic outcome based on our strategy. You will need to provide accurate sales data, revenue and margins in order for these calculations to be accurate.
3. If you are not currently running a PPC campaign, then we will work with you to establish a strategy to generate leads within 30 days, which may include developing landing pages, improving your website or creating additional content as examples.
4. You need to inform us if you have any third parties working on your website, content or marketing as it may affect our marketing efforts.
5. We cannot guarantee performance if you make changes that are against our recommendations or knowledge.
6. We will use tools such as call tracking and form tracking to measure performance. A qualified lead may be generated by someone calling your business. If you do not wish to use call tracking, then we cannot offer this guarantee. Call tracking is provided as part of the service.

Our Promise To You:

1. Your website will be designed to a high-standard and error-free at launch. You will get a 90-day warranty to back this up. During this warranty period, we will fix any technical issues, answer any questions and provide technical support where needed.
2. Your website will provide an excellent user experience in all modern browsers, any content created will be unique and that your websites code will be written to web standards and secure from hacking and other vulnerabilities at launch.
3. Your website will perform as agreed/benchmarked in your initial project scope and that your price will never increase unless additional scope changes are requested that are not included in the original scope of the agreement.

Terms:

1. We will benchmark the performance of your current website before your project starts so that all parties can accurately measure any gains realised by our marketing efforts.
2. If you make changes to your website such as content, layout, tracking or hosting during the 90-day post-live launch, we cannot guarantee your performance.
3. If during the development process you decided to change the scope of the objectives of the project, then we will review the project and offer a new benchmark. If the new objectives change significantly from the original plan then this may affect your guarantee.
4. We do not guarantee performance for out-of-date browsers that are no longer supported by their developers.
5. With regards to content, privacy policies, cookies and other legal requirements, these are your direct responsibility to ensure they are compliant, even if we have created them on your behalf.